Refund & Return Policy
Refund & Return Policy
At Skinlytics™, customer satisfaction is our priority. We strive to deliver premium skincare products that meet the highest standards of quality. Please review our return and refund policy below.
🔄 Easy Returns
Eligible return requests can be submitted within 7 days of receiving your order.
💳 Refund Processing
Approved refunds are processed back to the original payment method within 5–10 business days.
📦 Damaged Products
If you receive a damaged or defective item, contact us within 48 hours of delivery.
🛡 Customer Support
Our support team is available to help with return eligibility, refunds, and order concerns.
Return Eligibility
To be eligible for a return, products must be unused, unopened, and in their original packaging. Requests submitted after the eligible return period may not qualify for a refund or replacement.
Non-Returnable Items
For hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned unless they were received damaged, defective, or incorrect. Gift cards and promotional items are also non-returnable.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photographs of the item and packaging. Our team will review the issue and arrange an appropriate resolution.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund. Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be guaranteed and will be handled according to our return policy.
Need Assistance?
For refund, return, or cancellation inquiries, please contact our support team.
Email: support@skinlytics.com
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